Michel Roux Jr described customer service in UK restaurant as surly, slapdash and dreadful. He also said that “great restaurants need great front of house” and in my view its all about getting the basics right.
Basic service is so important in today’s restaurants. Guests expect to be acknowledged, spoken to politely and taken care of when they dine out in restaurant. This goes for restaurants across the board and not just fine dinning establishments.
So what is basic service? Its about getting the big things right. Ensuring your guests are welcomed in a timely manner when they arrive at your establishment. That they receive attentive service from the waiter. Service should never be too fast nor too slow, the guest should not feel rushed nor feel they are being neglected, its about getting it right. You need to recognise the guest that wants the quick meal and those that want to relax and enjoy the atmosphere.
This section will deal with the sequence of service which covers the arrival of the guest right though to their departure. Its is going to be split into three sub sections, initial service, serving the meal and final service.